We collect only the information needed to give you an estimate and complete your project. We never sell your personal data to third parties. You can request deletion of your information at any time by contacting us.
1 Who We Are
HighRise Painting LLC ("HighRise Painting," "we," "us," or "our") is a licensed painting and remodeling company based in Memphis, Tennessee. We operate the website highrisepaintingllc.com and any related landing pages or contact forms.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request an estimate, or engage our services.
2 Information We Collect
Information You Provide Directly
When you fill out our Free Estimate form, call us, or send an email, we may collect:
- Full name
- Phone number
- Email address
- Property address or city
- Project type and description
- Any other details you choose to share in a message
Information Collected Automatically
When you visit our website, certain technical information is collected automatically by our hosting provider and analytics tools, including:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited and time spent on each page
- Referring website or search query that brought you to us
- Device type (desktop, mobile, tablet)
Information from Third-Party Platforms
If you contact us through Google Business Profile, Facebook, or a review platform, we may receive the information you provide through those channels, subject to the privacy policies of those platforms.
3 How We Use Your Information
We use the information we collect for the following purposes:
- To respond to estimate requests — contact you to schedule a walkthrough and provide a written quote
- To deliver our services — coordinate project scheduling, materials, and crew logistics
- To communicate with you — send appointment reminders, project updates, or follow-up messages
- To improve our website — understand how visitors use our site so we can make it more helpful
- To comply with legal obligations — retain records as required by Tennessee law and applicable regulations
- To send occasional marketing — with your consent, share seasonal promotions or service updates (you may opt out at any time)
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
4 How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:
Service Providers
We use trusted third-party tools to run our business, including our CRM platform (GoHighLevel), email delivery, and website hosting. These providers access your data only to perform services on our behalf and are contractually bound to protect it.
Legal Requirements
We may disclose information if required to do so by law, court order, or a valid government request, or to protect the rights, property, or safety of HighRise Painting LLC, our clients, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you if this occurs and your data becomes subject to a different privacy policy.
5 Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and analyze traffic. Types of cookies we may use:
- Essential cookies — required for the website to function (e.g., form session state)
- Analytics cookies — help us understand visitor behavior (e.g., Google Analytics)
- Marketing cookies — used to measure the effectiveness of advertising campaigns (e.g., Google Ads, Meta Pixel)
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set.
We use Google Analytics to understand website traffic patterns. Google Analytics collects anonymized usage data. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.
6 Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law:
- Estimate requests — retained for up to 3 years to support follow-up and project history
- Active client records — retained for the duration of our business relationship plus 5 years
- Website analytics data — retained in anonymized or aggregated form for up to 26 months
- Marketing communications — retained until you opt out, then promptly removed from active lists
When data is no longer needed, we securely delete or anonymize it.
7 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to legal retention requirements
- Opt-out of marketing — unsubscribe from promotional communications at any time by replying STOP to any text, clicking unsubscribe in any email, or contacting us directly
- Data portability — request your data in a structured, commonly used format
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days.
8 Children's Privacy
Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
9 Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption on all web forms and data transfers
- Access controls limiting who within our team can view client data
- Use of reputable, security-certified third-party platforms
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
HighRise Painting LLC
📍 Memphis, Tennessee